Full Conference Agenda

Use this schedule as your guide to decide which sessions and breakouts best fit your needs and interests!

Day 1: September 15
Power User Training Schedule

Accelerate your project delivery with a full day of expert-led training. In four hands-on sessions:

Getting Projects Off the Ground

Changing Plans and Changing Priorities

Making Every Hour Count

Scaling Project Success

You’ll explore how to maximize your use of Cloud Coach. Gain practical insights, configuration tips, and automation strategies to help you manage projects from start to finish with greater confidence and efficiency.

The Cloud Coach Power User Certification is included with your registration, but space is limited. Ask your Customer Success Manager how to reserve your spot today!

08:00 - 09:30

Registration & Breakfast Buffet

09:30 - 12:00

Power User Training Sessions

12:00 - 13:00

Lunch Buffet

13:00 - 16:30

Power User Training Sessions Continued

16:30 - 18:30

Welcome Reception @ Convene

Day 2: September 16
Sessions and Interactive Breakouts Schedule

Day 2 brings together the Cloud Coach community for a full day of learning and conversation. The schedule includes a keynote from our CEO, speaker-led sessions with industry leaders, interactive breakouts, a preview of our product roadmap, and time to connect during the closing networking reception. You’ll leave with new ideas, practical takeaways, and fresh perspectives on scaling your post-sales journey.

08:00 - 09:15

Registration & Breakfast Buffet

09:15 - 10:00

Opening Keynote

10:15 - 11:00

Speaker Session: Solvit

From Contract to Value:

Accelerating the Customer Onboarding Journey

Speaker: Don Litzelman, Director of Service Delivery at Solvit

11:15 - 12:00

Speaker Session: Finalsite

Scaling Without Stalling:

Maintaining Momentum as Your Customer Base Grows

Speakers:

David Lopes, Senior Program Manager, Operations at Finalsite

Nick Stegall, Program Manager at Finalsite

12:00 - 13:00

Lunch Buffet

13:00 - 13:45

Breakout Session:

Proactive Vs. Reactive:

Shifting Team Mindset from Firefighting to Prevention

Breakout Session:

Departmental Friction:

Where do you see the most friction between services, customer success, and sales teams?

14:00 - 14:45

Speaker Session: Nextiva

Handoff Harmony with Cloud Coach:

Eliminating Transfer Friction Between Teams to Keep Momentum

Speakers:

Chauncey Hendrix, Sr. Professional Services Product Manager at Nextiva

Rashelle Walker, Director, Professional Services at Nextiva

Tyler Beach, Head of Professional Services Sales & Enablement at Nextiva

Lauren Jackson, VP, Global Service Delivery at Nextiva

Rion Johnston, Director, Professional Services at Nextiva

15:00 - 15:45

Breakout Session:

Process Reimagining Workshop:

If you started fresh, how would you design for maximum flow?

Breakout Session:

Margin Protection:

What strategies have helped maintain profitability while scaling service offerings?

16:00 - 16:45

Product Roadmap

17:30 - 20:00

Reception and Networking @ Flight Club

Reserve Your Spot!

Full Conference Agenda

Day 1: September 15
Power User Training Schedule

Day 2: September 16
Sessions and Interactive Breakouts Schedule

Need help deciding what day / sessions are best for you?
Reach out to your CSM or email Dannah, our Event Manager, at dannah.bahrani@cloudcoach.com

See you in Boston!

Full Conference Agenda

Day 1: September 15 Power User Training Schedule

Need help deciding what day / sessions are best for you? Reach out to your CSM or email Dannah, our Event Manager, at dannah.bahrani@cloudcoach.com

See you in Boston!

Day 1: September 15
Power User Training Schedule

Need help deciding what day / sessions are best for you?
Reach out to your CSM or email Dannah, our Event Manager, at dannah.bahrani@cloudcoach.com